FAQs
Here you’ll find answers to the most common questions about shopping on our site, shipping, returns, and more. If you have a question that’s not answered here, please don’t hesitate to contact us.
Orders and Payments
Can I change or cancel my order after it’s been placed?
Once your order is placed, it is automatically sent to our production team for fulfillment. For this reason, we are unable to cancel or modify orders once confirmed. We highly recommend double-checking product size, color, quantity, and shipping details before completing your order to avoid any mistakes or issues later on.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Apple Pay, Google Pay, PayPal, and Amazon Pay. All transactions are encrypted and securely processed for your protection. We accept a wide range of secure payment options to make your shopping experience easy and protected. All transactions are encrypted to protect your information. Orders placed using Amazon Pay are protected by Amazon’s A-to-z Guarantee, which adds an extra layer of buyer security during your purchase.
How do I place an order?
To place an order on Oreowear, simply browse our collection and choose the designs you love. After selecting your size and color, add the item to your cart. Proceed to checkout, where you'll enter your shipping and payment details. Once the order is confirmed, it will be processed immediately. Since each item is custom-made, please review all details carefully before confirming, as changes or cancellations are not possible after payment is completed.
Shipping and Delivery
What should I do if my order is delayed?
If your order hasn’t arrived within the estimated delivery time (7–15 business days), we recommend first checking the tracking link sent via email to see its current status. Sometimes delays occur due to customs, weather, or carrier issues. If the tracking hasn’t updated for several days or shows an unusual status, please contact us at [email protected]. We’ll immediately reach out to the shipping provider and assist you with updates or resolution. Your satisfaction is our priority, and we’ll make sure you’re not left in the dark.
How can I track my order?
Once your order has been shipped, you will receive an email containing a tracking number and link. This allows you to monitor the delivery status of your package in real-time. If your tracking information doesn’t appear immediately, don’t worry—sometimes it takes up to 48 hours for updates to show. For any issues, you can always reach out to our support team.
Do you ship internationally?
Yes! We proudly offer worldwide shipping. Delivery times and shipping fees may vary based on your country and local regulations. All international orders are shipped with tracking, so you can follow the delivery status. Please note that any applicable duties, customs fees, or taxes are the responsibility of the buyer. We advise checking your local import policies before placing an order.
What are your processing and shipping times?
We typically process orders within 1–3 business days, excluding weekends and holidays. After processing, delivery usually takes 7–15 business days depending on your shipping location. While we strive to deliver your order as fast as possible, occasional delays can happen due to carrier issues, customs clearance, or high seasonal demand. You will receive an email confirmation once your item has shipped.
Returns and Refunds
How do I contact customer support?
You can reach our support team by emailing [email protected] or filling out the contact form on our Contact Us page. We aim to respond to all messages within 24 business hours. Our team is here to assist with any order issues, general inquiries, or pre-purchase questions you may have.
What should I do if I receive a defective or incorrect item?
In the rare case that you receive a damaged or incorrect item, please email us at [email protected] within 7 days. Kindly include your order number and clear photos of the issue. After verification, we will quickly arrange a replacement or issue a refund. We are committed to resolving any problems you encounter.
How long do refunds take to process?
If your refund is approved, it will be issued to the original payment method within 3–5 business days. Please note that depending on your bank or card provider, it may take additional time for the refund to reflect in your account. We will notify you by email as soon as the refund is processed on our end.
What is your return policy?
As each item is created specifically for you once an order is placed, we do not accept returns or exchanges for reasons such as wrong size or change of mind. However, if your product arrives damaged, defective, or contains a printing error, please contact us within 7 days of delivery with photos, and we’ll issue a full refund or send a replacement.
Product Information
How do I choose the correct size?
To select the right fit, we recommend using the Size Guide available on each product page. It includes detailed measurements for chest width, length, and other key areas. If you're between sizes, we generally advise sizing up for a more relaxed fit. For personalized guidance, feel free to contact our support team before placing your order.
What kind of materials are used in your products?
Our apparel is made from high-quality, comfortable materials including soft cotton and cotton-blend fabrics, depending on the item. These materials are chosen for their durability, comfort, and washability. Each product goes through quality checks to ensure you receive clothing that looks and feels great with lasting print clarity.
Account Information
How can I update my account details?
To update your information, log into your Oreowear account and navigate to the settings section. There, you can change your name, email, password, and shipping address. We advise keeping your account details up to date to avoid any issues during checkout or delivery. For help, feel free to contact our customer support team anytime.
I forgot my pasword. How can I reset it?
If you’ve forgotten your account password, don’t worry—it’s easy to reset. Simply click on the “Login” link at the top of the website and select “Forgot your password?” on the login page. Enter the email address associated with your account, and we’ll send you a secure password reset link. Click the link in the email and follow the instructions to create a new password. If you don’t receive the email within a few minutes, please check your spam or junk folder. For further help, you can also reach out to our support team.
Do I need to create an account to place an order?
No, you can place an order without creating an account by using guest checkout. However, we recommend creating an account to enjoy a faster checkout process, track orders, and manage your shipping preferences easily. Account holders also receive updates on exclusive offers and early access to new product releases.
Promotions and Discounts
Can I use more than one discount code?
No, we currently allow only one promo or gift code per order. Discount stacking is not permitted as part of our fair use policy. If you have multiple codes, we recommend using the one that provides the best savings. Occasionally, we may offer sitewide promotions where no code is needed to receive the discount.
How do I apply a discount code?
To apply a discount code, simply enter it in the promo code field at checkout. If the code is valid, the discount will be reflected immediately in your total. Only one discount code can be used per order. Please ensure the code is not expired and meets any terms or conditions attached to it, such as minimum order value.
