What should I do if my order is delayed?
If your order hasn’t arrived within the estimated delivery time (7–15 business days), we recommend first checking the tracking link sent via email to see its current status. Sometimes delays occur due to customs, weather, or carrier issues. If the tracking hasn’t updated for several days or shows an unusual status, please contact us at [email protected]. We’ll immediately reach out to the shipping provider and assist you with updates or resolution. Your satisfaction is our priority, and we’ll make sure you’re not left in the dark.
How can I track my order?
Once your order has been shipped, you will receive an email containing a tracking number and link. This allows you to monitor the delivery status of your package in real-time. If your tracking information doesn’t appear immediately, don’t worry—sometimes it takes up to 48 hours for updates to show. For any issues, you can always reach out to our support team.
Do you ship internationally?
Yes! We proudly offer worldwide shipping. Delivery times and shipping fees may vary based on your country and local regulations. All international orders are shipped with tracking, so you can follow the delivery status. Please note that any applicable duties, customs fees, or taxes are the responsibility of the buyer. We advise checking your local import policies before placing an order.
What are your processing and shipping times?
We typically process orders within 1–3 business days, excluding weekends and holidays. After processing, delivery usually takes 7–15 business days depending on your shipping location. While we strive to deliver your order as fast as possible, occasional delays can happen due to carrier issues, customs clearance, or high seasonal demand. You will receive an email confirmation once your item has shipped.
