How do I contact customer support?
You can reach our support team by emailing [email protected] or filling out the contact form on our Contact Us page. We aim to respond to all messages within 24 business hours. Our team is here to assist with any order issues, general inquiries, or pre-purchase questions you may have.
What should I do if I receive a defective or incorrect item?
In the rare case that you receive a damaged or incorrect item, please email us at [email protected] within 7 days. Kindly include your order number and clear photos of the issue. After verification, we will quickly arrange a replacement or issue a refund. We are committed to resolving any problems you encounter.
How long do refunds take to process?
If your refund is approved, it will be issued to the original payment method within 3–5 business days. Please note that depending on your bank or card provider, it may take additional time for the refund to reflect in your account. We will notify you by email as soon as the refund is processed on our end.
What is your return policy?
As each item is created specifically for you once an order is placed, we do not accept returns or exchanges for reasons such as wrong size or change of mind. However, if your product arrives damaged, defective, or contains a printing error, please contact us within 7 days of delivery with photos, and we’ll issue a full refund or send a replacement.
