Frequently Asked Questions
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- Account Information
- Orders and Payments
- Product Information
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- Returns and Refunds
- Shipping and Delivery
How long do refunds take to process?
If your refund is approved, it will be issued to the original payment method within 3–5 business days. Please note that depending on your bank or card provider, it may take additional time for the refund to reflect in your account. We will notify you by email as soon as the refund is processed on our end.
What should I do if I receive a defective or incorrect item?
In the rare case that you receive a damaged or incorrect item, please email us at [email protected] within 7 days. Kindly include your order number and clear photos of the issue. After verification, we will quickly arrange a replacement or issue a refund. We are committed to resolving any problems you encounter.
Do you ship internationally?
Yes! We proudly offer worldwide shipping. Delivery times and shipping fees may vary based on your country and local regulations. All international orders are shipped with tracking, so you can follow the delivery status. Please note that any applicable duties, customs fees, or taxes are the responsibility of the buyer. We advise checking your local import policies before placing an order.
I forgot my pasword. How can I reset it?
If you’ve forgotten your account password, don’t worry—it’s easy to reset. Simply click on the “Login” link at the top of the website and select “Forgot your password?” on the login page. Enter the email address associated with your account, and we’ll send you a secure password reset link. Click the link in the email and follow the instructions to create a new password. If you don’t receive the email within a few minutes, please check your spam or junk folder. For further help, you can also reach out to our support team.
What is your return policy?
As each item is created specifically for you once an order is placed, we do not accept returns or exchanges for reasons such as wrong size or change of mind. However, if your product arrives damaged, defective, or contains a printing error, please contact us within 7 days of delivery with photos, and we’ll issue a full refund or send a replacement.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Apple Pay, Google Pay, PayPal, and Amazon Pay. All transactions are encrypted and securely processed for your protection. We accept a wide range of secure payment options to make your shopping experience easy and protected. All transactions are encrypted to protect your information. Orders placed using Amazon Pay are protected by Amazon’s A-to-z Guarantee, which adds an extra layer of buyer security during your purchase.
What should I do if my order is delayed?
If your order hasn’t arrived within the estimated delivery time (7–15 business days), we recommend first checking the tracking link sent via email to see its current status. Sometimes delays occur due to customs, weather, or carrier issues. If the tracking hasn’t updated for several days or shows an unusual status, please contact us at [email protected]. We’ll immediately reach out to the shipping provider and assist you with updates or resolution. Your satisfaction is our priority, and we’ll make sure you’re not left in the dark.
What are your processing and shipping times?
We typically process orders within 1–3 business days, excluding weekends and holidays. After processing, delivery usually takes 7–15 business days depending on your shipping location. While we strive to deliver your order as fast as possible, occasional delays can happen due to carrier issues, customs clearance, or high seasonal demand. You will receive an email confirmation once your item has shipped.
