Frequently Asked Questions
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- Account Information
- Orders and Payments
- Product Information
- Promotions and Discounts
- Returns and Refunds
- Shipping and Delivery
Can I change or cancel my order after it’s been placed?
Once your order is placed, it is automatically sent to our production team for fulfillment. For this reason, we are unable to cancel or modify orders once confirmed. We highly recommend double-checking product size, color, quantity, and shipping details before completing your order to avoid any mistakes or issues later on.
Can I use more than one discount code?
No, we currently allow only one promo or gift code per order. Discount stacking is not permitted as part of our fair use policy. If you have multiple codes, we recommend using the one that provides the best savings. Occasionally, we may offer sitewide promotions where no code is needed to receive the discount.
Do I need to create an account to place an order?
No, you can place an order without creating an account by using guest checkout. However, we recommend creating an account to enjoy a faster checkout process, track orders, and manage your shipping preferences easily. Account holders also receive updates on exclusive offers and early access to new product releases.
How do I apply a discount code?
To apply a discount code, simply enter it in the promo code field at checkout. If the code is valid, the discount will be reflected immediately in your total. Only one discount code can be used per order. Please ensure the code is not expired and meets any terms or conditions attached to it, such as minimum order value.
How do I choose the correct size?
To select the right fit, we recommend using the Size Guide available on each product page. It includes detailed measurements for chest width, length, and other key areas. If you're between sizes, we generally advise sizing up for a more relaxed fit. For personalized guidance, feel free to contact our support team before placing your order.
What kind of materials are used in your products?
Our apparel is made from high-quality, comfortable materials including soft cotton and cotton-blend fabrics, depending on the item. These materials are chosen for their durability, comfort, and washability. Each product goes through quality checks to ensure you receive clothing that looks and feels great with lasting print clarity.
How can I track my order?
Once your order has been shipped, you will receive an email containing a tracking number and link. This allows you to monitor the delivery status of your package in real-time. If your tracking information doesn’t appear immediately, don’t worry—sometimes it takes up to 48 hours for updates to show. For any issues, you can always reach out to our support team.
How can I update my account details?
To update your information, log into your Oreowear account and navigate to the settings section. There, you can change your name, email, password, and shipping address. We advise keeping your account details up to date to avoid any issues during checkout or delivery. For help, feel free to contact our customer support team anytime.
How do I contact customer support?
You can reach our support team by emailing [email protected] or filling out the contact form on our Contact Us page. We aim to respond to all messages within 24 business hours. Our team is here to assist with any order issues, general inquiries, or pre-purchase questions you may have.
How do I place an order?
To place an order on Oreowear, simply browse our collection and choose the designs you love. After selecting your size and color, add the item to your cart. Proceed to checkout, where you'll enter your shipping and payment details. Once the order is confirmed, it will be processed immediately. Since each item is custom-made, please review all details carefully before confirming, as changes or cancellations are not possible after payment is completed.
